Frequently Asked Questions

Below are some of the most frequently asked questions we hear at Pence & Panache. If you have a question that isn’t answered below, please call us at 682.224.3484 or e-mail us at: info@penceandpanache.com.

 

Do I need an appointment in order to try on bridal gowns?

Appointments are preferred, but not required. You are welcome to walk in and we will accommodate a fitting for you, if we currently have an open time. If we do not, we will gladly book you a personal appointment to come in for a consultation. Appointments will reserve you a dressing room, seating for your guests, and a one-on-one consultation with your consultant.

 

I want a dress by a designer you carry but you don’t have it in the store. Am I able to order that dress through you?

Yes, we can order you any dresses that are carried by our designers.

 

Do you have samples available for sale?

We have samples available for sale in the store and online. Sizes and availability are limited and vary by designer. New samples are added every spring and fall.

 

Are sizes the same for all of your designers?

No. Each designer sizes their gowns differently. Please refer to the sizing charts on each designer’s page to guide you in choosing the right size for your measurements.

 

How long does it take for my gown to come in once it’s ordered?

Bridal gowns can take up to 18 weeks to arrive. Bridesmaids’ gowns can take up to 12 weeks. Certain styles may be available for earlier delivery (rush charges will apply). Shipping times vary by manufacturer and rush shipping charges may apply as well. You will be advised of these charges.

 

What if I change my mind after my dress is ordered?

Because you are purchasing special order merchandise created specifically for you, your order cannot be cancelled even if your event is cancelled. Special order merchandise is not refundable and cannot be exchanged. All sales are final. No exceptions. This applies to online orders from our website as well.

 

Do you do in-store alterations?

We have seamstress references available, if requested.

 

What forms OF payments do you accept?

We accept cash, personal checks, and all major credit cards. We also offer a layaway option with a 50% deposit, and financing as well.

 

Can you ship my gown to me?

Yes, we will ship any in-store available sample gown for a flat rate of $30, and $50 for expediting. When ordering new season gowns that we do not have available and we have to order from our designers, the designers do not drop ship, so we charge $100 to get the gown shipped to us, inspected, and then shipped to your location.

 

what is the return policy for a dress i ordered online through your website?

All sales are final, no exceptions.

 

Are the dresses that you sale online, new or used?

We sale both new and used dresses online. Used condition means that they were used as samples to try on in the store, some may have minor imperfections such as a few loose beads or strings that can easily be fixed by the purchaser or a tailor. Ws have never left our store.