Frequently Asked Questions

Please read the following information before scheduling your appointment with us.

 

At Pence & Panache, we’d be honored to make you one of our Exceptional Brides. We look forward to finding your dream wedding gown, bridesmaid dresses, and making your entire bridal party look amazing on your special day. We want you to look as good on the outside as you feel on the inside!

 

We take our last appointments at 4:30 pm, however, our boutique is open until 6 pm (unless notified via FACEBOOK of early closings- www.facebook.com/penceandpanache). While walk-ins are welcomed to browse our elegant selections, in order to give you our full attention, we recommend scheduling appointments to reserve a dressing room for your consultations and fittings.

 

Below are some of the most frequently asked questions we hear at Pence & Panache. If you have a question that isn’t answered below, please call us at 682.224.3484 or e-mail us at: info@penceandpanache.com.

 

No time to special order a wedding dress? Don’t want to wait over 5 months for delivery? Close wedding date? No problem! We keep a wide selection of designer bridal gowns available in our boutique for immediate purchase, over 500 to browse through! Prices range from $99 to $2000. Variety of sizes, Plus Size too!

 

 

Appointments are preferred, but not required. You are welcome to walk in and we will accommodate a fitting for you, if we currently have an open time. If we do not, we will gladly book you a personal appointment to come in for a consultation. Appointments will reserve you a dressing room, seating for your guests, and a one-on-one consultation with your consultant.

All bridal appointments vary. Please contact your personal bridal consultant for more details. If a second appointment is needed, we will schedule an additional one hour appointment. Please arrive five minutes before your scheduled appointment.

We ask that you, if at all possible, limit the number of attendees coming with you to no more than five at one time. If you are bringing children under the age of 15, we ask that you please bring someone to supervise them at all times during your appointment. We carry Bridal Gowns, Jewelry and Accessories that are NOT kid friendly and any broken merchandise is at your expense.

Appropriate undergarments are required to try on dresses. Please wear or bring a strapless bra. All members of your bridal party who will be trying on dresses must also be in appropriate undergarments.

We have samples available for sale in the store and online. Sizes and availability are limited and vary by designer. New samples are added every spring and fall.

Interested in attending one of our Trunk Shows or In-store events? Check out our events page before you schedule! 

No. Each designer sizes their gowns differently. Please refer to the sizing charts on each designer’s page to guide you in choosing the right size for your measurements.

Bridal gowns can take up to 18 weeks to arrive. Bridesmaids’ gowns can take up to 12 weeks. Certain styles may be available for earlier delivery (rush charges will apply). Shipping times vary by manufacturer and rush shipping charges may apply as well. You will be advised of these charges.

No time to special order a wedding dress? Don’t want to wait over 5 months for delivery? Close wedding date? No problem! We keep a wide selection of designer bridal gowns available in our boutique for immediate purchase, over 500 to browse through! Prices range from $99 to $2000. Variety of sizes, Plus Size too!

Because you are purchasing special order merchandise created specifically for you, your order cannot be cancelled even if your event is cancelled. Special order merchandise is not refundable and cannot be exchanged. All sales are final. No exceptions. This applies to online orders from our website as well.

We have seamstress references available, if requested.

We accept cash, personal checks, and all major credit cards. We also offer a layaway option with a 50% deposit, and financing as well.

Yes, we will ship any in-store available sample gown for a flat rate of $30, and $50 for expediting. When ordering new season gowns that we do not have available and we have to order from our designers, the designers do not drop ship, so we charge $100 to get the gown shipped to us, inspected, and then shipped to your location.

We sale both new and used dresses online. Used condition means that they were used as samples to try on in the store, some may have minor imperfections such as a few loose beads or strings that can easily be fixed by the purchaser or a tailor. Ws have never left our store. 

We highly recommend that you come into the store to get professionally measured and discuss a size recommendation. Each designer has their own size chart and therefore, there are different size suggestions for every dress. Also, understand that alterations to the gown may be necessary for proper fit and that alterations will incur a separate charge. Dress sizes are standard and are not made to your specific measurements. We are never responsible for changes in measurements such as but not limited to; weight loss or gain, pregnancy or the like, surgeries like breast augmentation or tummy tuck, or measurements taken elsewhere. Know that whenever you order a dress from our boutique, that all sales are final. We do not offer refunds or exchanges.

  • For us to better serve you, please arrive with a general budget in mind.

  • Anything you can bring to illustrate your bridal vision: photos, venue photos, theme options, etc., will help guide us to your perfect selection.

  • Your Exceptional Experience begins as you relax and our consultants pull your selections.

  • As a full customer service bridal boutique we fully assist you getting in and out of gowns.

  • You will be presented in each selection to your attendees down our serene runway.

  • Please respect the appointments of our bride’s scheduled after you by making sure the dressings rooms are available for the next appointment to begin on time.

  • After you have purchased your gown we will be happy to schedule your bridal party, please ask your consultant for additional information.

 

  • Please ask us if you would like our referrals for a tailor, as we can only expect that you have your own in mind unless you request this information from us. We have 2 seamstresses that we have used since we opened in 2009 and they have been creating beautiful gowns for all of our brides!

 

*Pence and Panache provides an exceptional Bridal experience, and we love celebrating this magical moment with you. We do provide Mimosa’s for you and your party, after you say Yes to the Dress, if requested to your consultant. Due to religious beliefs, we will not ask our customers if they would like mimosa’s, we will only give them complimentary if asked. We also request that you notify your consultant if you would like your photo taken with our “I said Yes to the Dress” and “She said Yes to the Dress” sign. We respect our customers wishes, and only provide this for them if they ask us. We tailor to create everyone’s ideal bridal experience, please let us know what your ideas are!

Customer agrees with the designer, style, color and size for each item ordered.

Customer understands that dye lots may vary from swatches.

Customer acknowledges placement of Layaway, Special Order, Sale and/or receipt of goods and/or services in the amount of the total shown on your contract.

Customer further understands that any payments made toward this purchase is forfeited in case the event is cancelled, without exception.

Customer understands that the approximate delivery date is solely decided by the designer of the gowns. Pence & Panache, LLC cannot be held liable and has no control over when the merchandise is shipped, transported, or delivered from the designer and/or third party contractors.

Pence & Panache, LLC is not responsible for delays or situations outside of reasonable control like acts of God, war, civil commotion, fire, flood, other casualty, labor difficulties, shortage of labor, materials or equipment, government regulations, severe weather, or other causes beyond reasonable control.

Customer understands that Pence & Panache, LLC will not release the gowns or accessories until the order is paid in full.

Customer further understands that Pence & Panache, LLC cannot be held liable for any alteration inaccuracies or errors.

Customer understands that should the event be cancelled, he/she is responsible for providing timely notice to Pence & Panache, LLC.

Customer is responsible for full payment of all merchandise ordered and/or bought out of stock.

Customer understands that all sales are final and are neither returnable nor exchangeable. No Exceptions.

Customer takes responsibility for reading and understanding all Store Policies and agree to the terms and conditions therein when purchasing any product or service from Pence & Panache, LLC.

Customer understands that if their merchandise is picked up by someone other than themselves, it shall be deemed as having received a final inspection and is accepted “as is” by the customer listed on the contract.

Customer further understands that he/she cannot hold Pence & Panache, LLC liable for anything once the merchandise has left the Pence & Panache LLC store.

Customer understands that any merchandise held in store for more than 30 days after notification of arrival, may incur storage fees at the discretion of Pence & Panache, LLC, unless a storage agreement is put in place prior to the arrival of the merchandise.

Customer understands that if the gown is left in store 30 days or more past the event date listed on the contract, that all merchandise will be returned to the property of Pence & Panache, LLC and all payments made toward this order will be forfeited to Pence & Panache, LLC.

Customer further understands that he/she must contact Pence & Panache, LLC before the event date listed on the contract to make arrangements to pick up the merchandise in the case that the event is cancelled.

Customer understands that Pence & Panache, LLC has the right to claim and consider any merchandise abandoned after 30 days after the event date listed on the contract.

All sales are final. No refunds or exchanges. No exceptions.