Below are some of the most frequently asked questions we hear at Pence & Panache. If you have a question that isn’t answered below, please call us at 682.224.3484 or e-mail us at: firstname.lastname@example.org.
Do I need an appointment in order to try on bridal gowns?
Appointments are preferred, but not required. You are welcome to walk in and we will accommodate a fitting for you if we currently have an open time. If we do not, we will gladly book you a personal appointment to come in and a full two hour consultation.
I want a dress by a designer you carry but don’t have it in the store. Am I able to order that dress through you?
Do you have samples available for sale?
Are sizes the same for all of your designers?
How long does it take for my gown to come in once it’s ordered?
What if I change my mind after my dress is ordered?
Because you are purchasing special order merchandise created specifically for you, your order cannot be cancelled even if your event is cancelled. Special order merchandise is not refundable and cannot be exchanged. All sales are final. No exceptions.
Do you do in-store alterations?
We have a seamstress available on Saturday’s to consult with you on your alterations.